Common Problems
VPN connection stopped working after a few months
In the default setting, the login to your organisation expires after 5 months and you need to log in again. The eduVPN app will notify you before the expiration date. You can renew your login in the app using the Renew Session option.
If you are using manual configuration in OpenVPN or Wireguard to connect, you will need to re-login to the eduVPN portal and generate a new profile. Follow the same steps you made when generating it for the first time.
Communication does not work within the VPN
The client is isolated from all other clients within the VPN by a firewall. If it is desired for the client to be able to communicate with another VPN client, please contact the VPN administrator with your request.
A newly created profile is not shown in the profiles list
Newly created profiles are automatically added to the eduVPN app menu after a few hours. You can force the menu to be updated immediately by logging out and logging back into the app.
SELinux blocks OpenVPN on Fedora
In the case of default Fedora 18+ installation, SELinux may block OpenVPN access to the necessary certificates, making it impossible for OpenVPN to connect.
The remedy is simple: copy the necessary certificates to /etc/openvpn/keys and restore the selinux context. In case you downloaded the certificates from this site to your home directory, do the following in the terminal:
sudo mkdir /etc/openvpn/keys
sudo mv ~/tcs-ca-bundle.crt /etc/openvpn/keys
sudo restorecon -Rv /etc/openvpn
sudo service openvpn restart