User Support

IT Customer Support

In case of trouble which you cannot solve by yourself or with the help of the catalogue of services, please contact the local IT support at your faculty or workplace. in case there is no such support or you do not have a specific request, you might contact the university-wide IT HelpDesk.

IT Support for Information Systems

Support and maintenance of the key information systems such as IS, INET, and MAGION, is secured by specialised groups. in case of questions or problems, which are directly connected to these systems, please contact the dedicated support, IS technicians, or iHelp.

Information Sources

Publicly available documentation for the information and communication services at Masaryk University can be found in the catalogue of services, which also includes manuals, instructions, and technical documentation of MU services.in case you are interested in office information (office hours, open days, account numbers, contact points etc.), please use the Callcentre.

Remote Help

Experiencing trouble with university computer functionality and local IT support is not at hand? Try using our remote help in selected locations. A technician will connect to your computer or laptop remotely and you can easily solve the problem while staying in your office or study room directly on your computer screen.