User Support

Information Sources

The IT Servces Catalogue offers a wide range of resources related to information and communication services at Masaryk University, including guides and technical documentation.

IT Support for Students

If you are unable to solve your problem, there are many experts at Masaryk University who will be happy to help you. Students can turn to the University IT ServiceDesk, which operates 24/7/365.

IT Support for Employees

For Masaryk University employees, user support is initially provided by the IT departments of their faculties, institutes or other units. The IT ServiceDesk is responsible for escalating problems to specialists, providing after‑hours support and solving more complex problems.

IT Support for Information Systems

Support and maintenance of key information systems such as IS, INET, and MAGION is secured by specialised groups. In case of questions or problems, which are directly connected to these systems, please contact the dedicated support, IS technicians or iHelp.

Learn More


If you want to find out official information (opening hours, open days, account numbers, contact points, etc.), use the Callcentrum.

Remote Help

Some IT centers offer support through remote intervention by a technician on your computer. If you agree to proceed via this method, the Remote Support page will guide you through the setup.

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